FAQ

Any doubts? Get your answer right away here!

If you are a traveller …

How to be a cool traveller?

Although the guide may be responsible for ensuring that the carytour is pleasant and becomes a good experience, there are also some rules for the traveller to remember:

 

Don’t be late for the meeting point.

Don’t cancel at the last minute.

Don’t litter the car.

 

All of these tips may seem self-evident, but it’s also okay to repeat them to keep in mind.

 

The important thing is to enjoy the experience and the tour that the guide gives you, in addition these types of opportunities are ideal to meet new people, exchange opinions with them, be interested in their customs and habits, and the sum of all this will surely make you remember carytour as an unforgettable experience.

 

Lastly, don’t forget to leave your guide an opinion after taking a carytour, it is always nice to receive a positive opinion and it allows the community to function well. Also, if you leave an opinion, you will have more possibilities to receive one too.

How to cancel a tour for the traveller?

If you need to cancel a tour, you must log in with your account and go to the “Reservations” section.

You must access the tour you wish to cancel and click on “Cancel reservation”. You need to select one of the reasons to cancel it.

Depending on the advance with which you cancel your tour, one cancellation policy or another will apply.

Cancellation policy for travelling souls

If your requested tour has not yet been confirmed, you can cancel it without any problem and you will not have any penalty.

 

Once your tour has been confirmed, you can cancel it and one cancellation policy or another will apply depending on how far in advance you cancel:

 

If you cancel your tour more than 24 hours before the start of the service, no penalty will be applied.

 

Example: My tour starts on January 5th. This policy will apply if I cancel my tour before January 4th.

 

If you cancel your tour less than 24 hours before the start of the service, with prior notice to the guide, a warning will automatically be applied. After two negative warnings, the traveler will be discharged from Carytour.

 

Example: My tour starts on January 5th. This policy will apply if I cancel my tour on January 4.

 

If, once the tour start date and time arrives, you finally do not show up and you have not notified the guide, the traveling soul will be dropped from Carytour.

 

Example: my tour starts today but an unforeseen event has arisen and / or finally I will not need it, but I do not notify and I do not cancel it.

 

If, once the destination has started, you decide to finish the tour earlier than planned, you will not receive any refund and the tourer will charge the entire tour.

 

Example: my off-route destination is 6 hours but finally I can only be 3 hours

Does insurance cover travellers?

Accidents in a carytour are very rare, since all the people who share a car ensure vigilance on the road and leave at a speed and pace suitable for a tourist tour.

However, in the event of an accident, the guide is responsible for his travelers and it is his insurance that covers all passengers, as if they were family members, for example. When sharing a vehicle for a carytour, no different route is taken than a normal route, so it is always the driver’s insurance that covers the group of vehicle occupants in the event of an accident.

Support from Carytour to traveling souls

We accompany you in the organization of your tours, whether you are a travelling soul or a tourer, and we are always at your disposal, even looking for possible alternatives to cancellations or problems that arise during the destination off route.

If you are a tourer…

How to be an unforgettable tourer?

El tourer es la rock star de nuestros carytour. De ti depende que tu tour sea anecdótico o una experiencia inolvidable para los viajeros que recuerden durante toda su vida.

Aunque estamos convencidos que vas a poner todo de tu parte para que así sea, es conveniente recordar algunas reglas para que esa experiencia sea de diez:

  • No llegues tarde al punto de encuentro.
  • No canceles en el último minuto.
  • Mantén tu coche limpio.
  • Intenta ser agradable.
  • Sé flexible con las peticiones de los viajeros.
  • Todas estos consejos pueden parecer evidentes, pero también está bien repetirlos para tenerlos siempre en mente.

And most importantly, enjoy this tour that you have prepared with so much love and show it to your travellers. Furthermore, these types of opportunities are ideal for meeting new people, exchanging opinions with them, being interested in their customs and habits.

Por último, no olvides dejar una opinión a tus viajeros después de realizar el carytour, siempre es agradable recibir una opinión positiva y permite que la comunidad funcione bien. Además, si dejas una opinión tendrás más posibilidades de recibir una tú también.

Cancellation policy for the tourer

Si tienes una reserva confirmada que quieres cancelar, deberás hacerlo de la siguiente forma:

In your Guide Panel, go to the “Reservations” section and find the reservation you want to cancel. Once inside, look for the “Cancel reservation” button and click on it.

Remember that canceling a reservation can have negative consequences on your profile, and the cancellation of several confirmed reservations can lead to the removal of your profile on Carytour.

If you need to cancel a reservation, indicate the reasons for cancellation before clicking on “Cancel reservation”.

Do I have to declare income to the estate?

Our advice always from Carytour is that you comply with current legislation, but of course this is always in the responsibility of oneself as we transfer in our Terms and Conditions.

Does insurance cover travelers?

Accidents during a carytour are very rare, as everyone who shares a car ensures vigilance on the road and leaves at a speed and pace suitable for a tourist tour.

However, in the event of an accident, the guide is responsible for his travelers and it is his insurance that covers all passengers, as friends or as if they were family members, for example. When sharing a vehicle for a carytour, no different route is taken than a normal route, so it is always the driver’s insurance that covers the group of vehicle occupants in the event of an accident.

The guide must do everything possible to facilitate the entire procedure that should be followed as a result of an accident, specifically communicating your insurance details to make contact easier.

Support from Carytour to tourers

We accompany you in the organization of your tours, both if you are a traveling soul or if you are a tourer, and we are always at your disposal, even looking for possible alternatives to cancellations or problems that arise during the off-route destination.

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